How Can We Help You?
Owned and operated by Gravity Built Systems, we are happy to answer questions about climbing holds, hangboards, crash mats, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have any trouble locating your tracking info, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your setup, start a return by contacting us or visiting our Return Policy page for full details.
Can I exchange an item for a different size or set?
Exchanges are handled on a case-by-case basis. Contact us within 30 days of delivery with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right climbing holds for my wall?
It depends on the wall angle, intended difficulty, and who will be climbing. Jugs and large holds are great for kids' walls and beginners, while crimps and slopers suit more advanced training setups. Let us know your wall specs and we can suggest a set.
Are your hangboards and pull-up bars suitable for home installation?
Yes, many of our hangboards and pull-up bars are designed for residential use. Each product page lists mounting requirements, recommended hardware, and stud-spacing guidelines so you can confirm compatibility before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most emails and messages are answered within one business day so you can keep your project moving.
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Quality Gear
Every climbing hold, hangboard, and crash mat is selected for durability and real-world performance.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our return policy.
