How Can We Help?
Owned and operated by Gravity Built, we're happy to help with product questions, order details, or install guidance.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not quite right with your climbing playset, crash pad, or obstacle course gear, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different size or configuration?
Yes, exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the product details, and we will walk you through the process.
How do I choose the right climbing system for my space?
It depends on the available room, ceiling height, user age, and intended activity, whether that is bouldering, ninja training, or free play. Send us your space dimensions and goals, and we will recommend the best setup for you.
Are your obstacle course and climbing systems suitable for commercial use?
Many of our systems are designed for both residential and commercial settings, including gyms, training facilities, and rec centers. Let us know about your project and we can point you toward the right commercial-grade options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Fast Response
We aim to answer every email and message within one business day.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption.
Built for Adventure
Every climbing wall, obstacle course, and crash pad is selected for durability and real-world performance.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.
